General Terms and Conditions:
The general conditions of sale detailed below (hereafter designated "General Conditions"), govern the contractual relations between each user of this site (hereafter designated the "User" or "You") and the commercial company Altura SAS, whose siege is located at 41, rue de Nantes - 53230 Cossé le vivien.
This online shop is managed by the company Altura SAS :
Article 1 : To effect an order
Article 2 : Methods of payment
Article 3 : Security of payments
Article 4 : Proof
Article 5 : Delivery
Article 6 : Right of revocation
Article 7 : Right of return
Article 8 : Customer service and claims
Article 9 : APPLICABLE LAW AND JURISDICTION
1: To effect an order
To effect an order, You should at the minimum pass through the following steps:
• Consultation of the information page presenting the products. The state of stock is indicated (in stock / out of stock). You must click on « Add to shopping cart» in order to add this article to your shopping cart.
• Screen « Shopping cart» you have the possibility to delete an article or to modify the quantities ordered.
• Screens of identification or of the creation of a client account
• Screen of the choice of the mode of delivery.
• Screen of choice of payment. This screen allows you to choose your mode of payment.
• You pay for your order by the method of payment chosen
• The contract is concluded upon the confirmation of the payment by the bank.
• The Site sends you a confirmation of your order by email in the minutes that follow.
2: Methods of payment
Several modes of payment are offered to you to pay for your order on the Site :
• Credit Card, Visa and Mastercard
• Check (only orders made from France ; the check must be emitted from a bank domiciled in continental France)
• Bank account transfer (orders from UE)
• Pay upon delivery (only orders made from France ; a deposit check must be emitted from a bank domiciled in continental France)
3: Security of payments
For the payments by credit card, the transaction is effected by Paypal. The bank information of the User is encrypted. It does not circulate freely on the Internet and cannot be intercepted.
Your bank information (number of card, expiration date….) is not communicated to Altura SAS.
The information registered by the Site constitutes the proof of the entirety of transactions effected between the Site and its clients.
The information registered by the system of payment Paypal constitutes the proof of financial transactions.
Time and Date:
The delivery date depends on the state of the stock, the date of expedition of the order and the transit time for delivery established. The delivery of items « in stock » will be effected in the indicative transit times mentioned, and at the latest 5-6 weeks following the ordering, except in the case of a force majeure.
The respect of the transit times depends on our transporter. In consequence, no request for indemnification, whatever nature it may be, will be able to be claimed by the client.
Altura SAS delivers in continental France and in in 6 countries (Germany, Belgium, Spain, Luxembourg, Portugal, Switzerland).
Delivery to another country : on request
The delivery will be effected to the shipping address that you will validate at the moment of the order as being the « shipping address», this address being able to be different from the « billing address».
Change of shipping address after the effectuation of the order is not often possible for logical reasons. You can always contact us, if you wish to change the shipping address, we will study the possibilities in function of your order.
The shipping fees are fixed for France with a fee of 30€ per order anywhere in France. For other countries, the shipping fees vary according to the destination as well as the number and the format of the works ordered.
Reception of the delivery
Upon the reception of your order, it is your responsability to open the package to verify the state of the delivery.
In the case of a problem, please give your package back to the deliverer stipulating the problem encountered and contact our customer service on the same day.
The reception of the objects transported extinguishes all action against the transporter for damage or partial loss if within the three days, holidays not included, which follow that of this reception, the recipient has not notified the transporter, by an extrajudicial act or by registered letter, his delineated protestation. (art L 133.3 of the code of the Commerce).
6: Right of revocation
In conformity with the article L121-20 of the code of consummation, You dispose of a right of revocation for the return of a work that does not suit you. This right is not applied to gift certificates or orders made by companies.
For all orders on the Site, you dispose of a period of 15 calendar days to notify us of your request for a return. For this, please contact our customer service that will indicate to you the return address and then you will dispose of a period of 10 days to return to us your order.
• If your order was delivered by la Poste (Colieco, Colissimo, Chronopost), you will be able to return your order by la Poste (the shipping fees for the return being your responsibility ) or to bring it to our office.
• If your order was delivered by our transporter, you will be have to return your order by another transporter (the shipping fees for the return being your responsibility ).
No "shipment for reimbursement" will be accepted, for any reason.
Articles returned without their original packaging or incomplete, spoiled, damaged, or dirtied by the client are not reaccepted.
Altura SAS will reimburse You the price of the product(s) (the return shipping fees resting your responsibility) in a period of 15 days following the reception of the order by Altura SAS, by credit in the bank account having served for payment, or by check, according to the mode of payment used at the time of the order.
7: Right to return
In the case that the works received do not conform to the order, you dispose of a right to return. In this case, please contact our customer service which will indicate to you the return address and the procedures of return.
Altura will effect the exchange of the damaged article, within the limitation that the stock is available. In the case that an article is no longer available, Altura SAS will offer you another article of an equivalent sum.
In the case of the exercise of the right to return, and only in this case, the shipping fees of the return and of the new shipment will be assumed by Altura SAS.
8: Customer service and claims
For any information or question, you can contact our customer service by email. We will be very happy to give all the information that you wish about our works and your order.
9: APPLICABLE LAW AND JURISDICTION
Law applicable to contracts for the provision of Service :
Any contract between the Company and a User is governed exclusively by French law, subject to the application of imperative measures in force in the country where the User is based which may exclude or occasionally annul a provision of these GTS or restrict its application. In the event that one of the provisions of the GTS is declared null and void by a jurisdiction (or as a result of a change in legislation), the other provisions will not be affected and this Service contract will continue to apply.
Any dispute relating to the conclusion, execution or non-execution of the Service contract which cannot be settled amicably between the Company and the User will be settled exclusively by the Commercial Court (Tribunal de commerce) of Paris (France) if the User is a natural person or legal entity operating in a trading capacity and in other cases, by the County Court (Tribunal de grande instance) of Paris (France), in particular if the User is a natural person or legal entity of a non-commercial nature. This clause also applies in the event of summary proceedings, an ancillary claim, or multiple respondents or third party appeals. This clause does not obstruct the application of imperative measures which, in compliance with international agreements, may authorize a User who has entered into a contract with the Company for non-professional purposes, to refer a case to a court having jurisdiction in the country in which the User is resident.